Our HQ warehouse order can take upto 2weeks (4weeks at high volume times) to pack prepare and ship out your orders. If you ordered during a sale Please allow at least 2 weeks before you get tracking as we need time to sort and pack your orders. Once
If your item was returned to our warehouse as undeliverable you are eligible for a refund when the item is delivered back to us. If stock allows, your order can be reshipped at an additional shipping cost. Please create a ticket once your tracking in
If your order has been marked as delivered by your local postal service and you believe it is lost or stolen, we cannot offer you a refund without first filing a police report with your local authorities. Please pursue all possible investigation and
If your order is lost in transit and marked as such by the shipping carrier, in most cases we can ONLY offer refunds for the amount of your order. Domestic customers, please wait up to 2 weeks from your ship notification date to raise any concerns. I